We often receive similar questions from individuals. This section provides answers to these – and other – frequently asked questions (FAQ’s).
Contacting Staff
How do I contact you?
You may send a customer service e-mail to support@10thplanetbmt.com or use the form on our contact page. You can also reach us by telephone by dialing 409-782-6649.
Contracts & Trials
Are family plans available?
Yes. Members with three or more people who live in the same household are eligible for family plans. Friends and/or Roommates who live together are NOT eligible for family plans.
Do you have classes for children?
Yes. Classes are available for 3-6 year olds (Little Dragons) and 8-12 year olds (Juniors). Children at age 7 are evaluated on a case-by-case basis and placed in the appropriate class.
Can I transfer my membership?
No.
Are extended trials available?
Yes.
I work a changing shift. Will 10th Planet work with my schedule?
Absolutely! Come in for a free class and our instructors will determine consistent training days for you and explain how billing works for revolving schedules.
I’m a student. Will 10th Planet work with my class schedule?
Absolutely! Come in for a free class and our instructors will determine consistent days for you and explain how billing works for solid schedules.
I opted-in for a free class and haven’t been contacted…
We’re sorry for any inconvenience to you. 10th Planet Beaumont’s Free Class is highly popular with hundreds signing up daily. People are called on a first opted, first called basis. Rest assured, we will get in touch with you.
Can I cancel my membership?
Cancellation of memberships is handled on a case-by-case basis according to the terms of your contract. You will need to contact billing directly at billing@10thplanetbeaumont.com with any questions or concerns.
If you use the Customer Service form on this website, a representative will e-mail within 24-48 hours to inform you to get in touch directly with the billing department at billing@10thplanetbeaumont.com. It is best to circumvent this by e-mailing billing directly.
Information & Data
Please refer to the Privacy Policy for more specifics on how your data is collected and handled.
How did 10th Planet get my contact information?
10th Planet Beaumont Jiu-Jitsu & MMA does NOT buy or sell information. Rest assured, if we have your information, YOU gave it to us by filling out an opt-in form on this website, signing a waiver at our gym, or by entering your info at an event we have attended. You will be reminded of this when anyone employed at our facility gets in contact with you.
Yelling at an employee or accusing them of lying will not be tolerated. You have been made aware multiple times that YOU opted-in for an employee at our facility to get in touch with you concerning the services we offer.
But seriously I never gave you my phone number…
If you recently purchased a phone and connected to it using a brand new number, or received a second-hand phone, there is a possibility the previous owner of that number opted-in to be called. Simply ask that you be taken off the calling list if you are not interested in fitness or martial arts. We are happy to oblige.
Please do not yell at our employees or accuse them of lying; their mind reading skills are very poor and cannot predict when people change phones or information. 10th Planet Beaumont bears no responsibility for the actions taken by others concerning your phone or contact information.
My child opted-in online, what do I do?
Opt-ins by those under the age of 18 are not valid since an adult needs to be present to sign their waiver. Inform the representative who called you that your child is underage and we will take you off the calling list. 10th Planet Beaumont bears no responsibility for the actions taken by others concerning your phone or contact information.
Can I get taken off the calling list?
We are more than happy to remove you from our contact list if you are no longer interested in fitness or martial arts. You can opt-out by e-mailing us at support@10thplanetbmt.com with the subject “Opt-Out” or by calling us at 409-554-0045.
Be aware that you will be placed on the contact list again if you fill out an opt-in form on this website, sign a waiver at our gym, or enter your info at an event we attend. Therefore, it is highly recommended that you have a serious interest in the services we provide before opting-in using the various methods described above.
Yelling at an employee or accusing them of lying will not be tolerated. You have been made aware multiple times that YOU opted-in for an employee at our facility to get in touch with you concerning the services we offer.
Orders
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, Discover, and American Express) via PayPal.
How do I change quantities or cancel an item in my order?
We will do our best to update your order while it is in the processing stage. Please note that once an order has shipped, the order is no longer able to be changed.
What if an item I want to purchase is out of stock?
Unfortunately, backorder is not an available option at this time; therefore, we will not accept funds for items out of stock. We will notify you when the item is available.
Do I have to pay sales tax?
Residents of Texas must pay a sales tax of 8.25%.
Can I place an order over the phone?
Yes, you can reach us at 409-782-6649 Monday through Friday 9am to 5:00pm.
Shipping
How long will my order to take to arrive?
Orders normally ship next business day. You choose your shipping time when you check out. Weather and traffic can delay the arrival of your order. Local pick-up is available.
Has my order shipped?
Orders must be received by 3PM CST to go out the following business day. Though most orders are able to be processed and shipped in that time, please allow 3-5 business days for processing in busy times. Please be aware of this possible time frame when selecting your shipping method. Your orders are important to us, and we will keep you updated on its status.
How do I track my shipment?
When your order is shipped, you will receive a confirmation e-mail that contains your tracking number. You can also track your shipment through your Account.
Is there local pick-up for my package?
Yes. Local pick-up is available for Beaumont and the surrounding areas. You can pick up your packages at our store location:
5925 Caswell Rd
Beaumont, TX 77708
Do you ship to international addresses or APOs?
We do not ship to APOs. Please, get in touch with the store for international shipping rates at 409-782-6649 or use the form on our contact page.
Returns
What is your return or exchange policy?
We are proud to accept any product in its original, odor-free, unused or unworn condition (with any tags) for up to 30 days from the date of shipment. Please be sure to include the order number and invoice in the return package. You will be responsible for return shipping costs. You may receive either store credit or a refund. For your protection, undergarments, swim suits, mouth guards, protective cups, fight socks, and compression shorts cannot be returned, even if they are new. If you do not wish to exchange your product, you will be charged a 15% restocking fee. Full refunds will only be given if the product is defective.
How do I return my product?
Pack the items according to our return policy and ship it to the return address on the invoice.
Where can I send my return/exchange?
10th Planet Beaumont
Attn: Web Returns
5925 Caswell Rd
Beaumont, TX 77708